Reviews from Our Clients
Reviews from Our Clients
Post: 22/03/2018 - Viewed: 5453
Leaving a review on Hanoi Redtours lets the world know what you think about a us.

Reviews from Our Clients


We have always been very proud of the feedback we receive about our group and we they are absolutely important per reviews are to our team and travelers.
But, with fake reviews on the increase, about our solution clients could check with our clients by email and we also send a travel client survey by scan copy, if you mind drop us an email so we could provide. The most important travelers are confidents what they are reading is 100% authentic reviews.


All travelers who complete a group tour will receive an travel clients questionnaire to rate (a) tour overall (b) the destination and (c) the service delivered by Hanoi Redtours – all on a scale of Poor to Excellent.
Who could get the travel clients survey?
Only travelers who have completed a Hanoi Redtours small group tour, and provide their information on the post tour survey, are able to provide a review. Below some of our recent reviews.

Date: 120118 Group from Turkey
Thank HanoiRedtours

HanoiRedtours has organized a 8 day Private tour in Vietnam for our group, covering from the South to the North. Since this is a private tour, from the beginning, HanoiRedtours has been very helpful with many useful ideas, very efficient and flexible in organizing all the visits, hotels, transportation etc...such that the service that we've got was exactly at the expected level, sometimes over! The four guides that we have had have been expert and took care of all small details, making our trip a delight!

Date: 191217

Thank you Duy!

We are now back in Sweden and look back at a tremendous journey!
We were very happy with our Guide Quam and the setup through Mekong. 
A little feedback and thoughts on that:
- The bike tour was great, could have been a full day activity to get really out in the countryside
- Mekong has been very industrialized in the last years as I understand, we were more looking for the untouched and for the country side - maybe we should have chosen a more rural area of the Mekong, or actually another part of the country.
- The Home Stay was beautiful! But on the name, I really thought we should have lived with the family and shared their bathroom and dinner table
- The lunch and dinners were great! A lot more food than we could eat however, it hurt a little to have to leave large parts
- The train trip was a great experience!
Thank you! Hope to be able to come back!
Best regards,

Date: 201217

Flexible Travel - Canada
We received excellent service from Tand Duy, we were in Hanoi when the tyhpoon hit Hoi An & Hue. We needed to book another flight and was very helpful and efficient. He agreed with us that it was a good idea to delay the trip since Hue was flooded. Thanks for your assistance

Date: 121217
Mike Wong - SIngapore
Redtour did a great job right from the correspondence (Response was fast), organizing (We chose and pick, not a simple job), the transport (Reasonable big, good and comfortable), the hotels (Good choice at Hanoi and Sapa), the food (Not too bad, would be better if could have more of the local dishes), the driver (Excellent driver, very safe and mobile), the guide (Very knowledgeable), and always prompt on time. We had a photo shot of this very old church, good experience to see such old building. The most interesting place we visited must have been Ninh Binh, the so call "Halong on land"

Review tripadvisor

Date: 091117
Lorraine trip - Congrats!
In Hanoi we took tour with HanoiRedtours: Halong Bay Explorer Day Cruise and Old Quarter and Nha Trang. Both are very well organized and planned. They are excellent and Halong Bay is particularly a must go place. Airport pickups and deliveries are both excellent and on time. Highly recommended.


Date: 050917
Nepal Embassy

Great voyage and excellent organisation! Reliable company

After checking some agencies, we decided to engage Hanoi Redtours as our travel agency in our trip in Vietnam (2 weeks)
We contracted, hotels, transfers, internal flights, tours and the cruise.
The experience was great and we don't have any problem with them.
The hotels suggested was Ok and all the excursions was as they explained on the voucher of confirmation. 
We have included some meals on the trip proposed by Hanoi Redtours and it was high our expectations and they surprise us, we really appreciate it.
Cruise has a very nice people working there, very agreeable, very helpful and all the time asked us about our comfortability and the cruise was really nice, of course Halong bay is a beautiful place. The meals served on the cruise were perfect and every day surprise us with the menu. We booked 2 nits/3 days highly recommendable
The guides that we have was a helpful people to move us alone in Vietnam during the free time
I highly recommend Hanoi Redtours. Important to clarify the trip that you want with them.
The person in charge with our trip was Ms Lien and I really appreciate their help

Date: 280817
Group from Turkey

Simple the best


We're just back from a 15 day multi-city trip around Vietnam ( hanoi , hue , hoi an, nha trang , ho chi mingh ) and our travel agent, used Hanoi Redtours as their on-site source of all the hotel and airport transfer logistics and fully guided city tours. Our experience was of perfect execution and professionalism ! Our guides were all friendly, enthusiastic, knowledgeable and a great credit to the company. I can't recommend them more highly.

Neeral and Akshi

Dear Duy Phuong, 
How are you? How was Thailand?
Thank you for organising the trip for us. We had a really good time and all the sights were excellent. The food provided was really good as well and so had no issues there. The tour guides were very knowledgeable and helpful eg Mr Chang in Hanoi, Mr Zha in Sapa and Miss Mai in Saigon. All the transfers were very timely and efficient.
I would however like to raise a couple of things which you change in future similar tours:
1. Sapa (Chapa Dew Hotel) - Please include a room to shower in Sapa after the 2nd day trekking before taking the night train to Hanoi. We did not have anywhere to shower and we were wet and dirty after the trek and so we had to pay USD 10 just to shower. 
2.  Sapa (Chapa Dew Hotel) - This hotel was a very nice and clean hotel. However when showering the hot water would only last for 3-5 minutes which was not enough time to shower. We had to wait 15-20 minutes for the water to heat up again before taking another shower. This was quite an unusual issue for such a nice hotel. 
3. Da Nang (Truong Son Tung Hotel) - This was quite a good hotel and the location was great. However none of the staff could speak English and so it was very difficult to communicate with them. We needed to change our room as our bathroom floor was completely wet and there was no WiFi in our room. We managed to get another room but it took a while to communicate this to the hotel staff.  
Thank you once again for organising such a great trip for us from which we have taken away great memories back with us.
Kind regards,
Neeral and Akshi

Date: 250417

Itinerary: Hanoi city tour. 

Date: INH050417

Itinerary: Hanoi - Ha Long bay - Da Nang - Ho Chi Minh 


Date: INH060417

We were in Vietnam for 6 days, travelling in the North. The guides were outstanding and very knowledgeable. so easly to understand & his phonetics excellent. We felt that we were with friends in a very short time. Everything was so well organised that we didn't have to worry about anything. 


Date: INH190217
Mr Hoan from America


Date travel: INH140217
Ms Saranya from India 

Dear Lien,

Sorry for not getting in touch earlier. We got back on Sunday ( instead of Saturday) and yesterday I was caught up with a whole lot of things.

Thank you so much for organising such a meticulously and beautifully planned holiday for us. We thoroughly enjoyed it . From the minute we left Singapore for Hanoi till we returned to Singapore, everything went like clockwork.

The guides organised by Hanoi Red tours were very well informed and good people , very punctual, without being obtrusive. We never felt we were being hurried along. They went the extra mile and even ensured we were checked in on the onward flight.

The hotels at all three locations were ideal , very strategically located and hence we never needed to travel long distances. The hotels were very comfortable.

What can one say about Luang Prabang, Siem Reap and Hanoi !! All three places were breathtakingly beautiful.Laos is quite unspoilt and one feels that we have stepped back a few decades. A very quaint place that all of us loved. Each place had its highlights though every place selected in the itinerary was beautiful.The itinerary was just right , not so packed, that one felt the need for another holiday to recover.

In all, it was an unforgettable holiday that very few have the good fortune to experience and all of us really appreciate the effort both of you and of course Mrs Usha, put in to ensure that everything was perfect.

Infact the photographs we posted were testimony to how much we enjoyed the trip and it has aroused a desire in some of our classmates to have a similar trip. We shall send them on to you and recommend you to anyone else who asks.

Many many thanks from all of us,""


Date: INH120117 
Ms. Navneet Kohli from Mumbai, India 

Dear Lien and Sujit,
I have got a very good feedback from my clients. They had a really good time. Everything was executed with perfection.
Thank you so much for taking such good care of them and supporting us. 
Look forward to doing more work with you guys.
Warm Regards,
Ms. Navneet Kohli


Date travel: INH030217 - 210217
Cecilia and Gunnar Nevsten from Sweden

Thank you very very much for your nice present which was waiting for us upon return from Halong Bay. So nice of you! HaLong Bay was an experience and Galaxy Premium was a good choice.  We are now in Hoi An, enjoying the old town. The hotel is very nice, with a nice garden and lovely breakfast area.

Now that we are back in cold Sweden we really do wish to thank you for all your assistance during our holiday in Vietnam. Everything worked very well and we are so pleased with all  your arrangements.
We have already recommended you to one of our friends!
Best regards and thank you very much!
Thank you for all arrangements
And best regards
Cecilia and Gunnar Nevsten


Date travel: 17.12.16 
Marina from Romani

Dear Lucy, 

Thank you for your extended help and excellent service provided to our client during their Vietnam trip.
I wanted to thank you for organizing the tour for us – everything went fine, the local tour guides were really good and we had a great time.
Thank you for arranging also the letter visa.
Thank you again!
Regards, Marina


Date travel: 15.12.16
Vijay - Family from India

Our short trip to Ho Chi Minh city, Hoi An was a success due to professional tour guide mr Phi, he is always ready to answer our question, to provide plenty of details information.


Date travel: 02.12.16 - Couple from India 
Lavin Monnappa from Cruise & Travel Pvt Ltd !!!
Dear Ms Lucy,
Thank you for all the arrangements done. The client had a wonderful trip. 
Appreciate all the efforts taken.
Lavin Monnappa
Travel date: 30.11.16
Malaysia Group clients of Pullman hotel.
Dear Ms. Lucy (Thuy Hang),
We would like to say thank you very much for your support our Malaysian group during they visit Vietnam last week. The trip was very successful.
They were very happy with your services, especially Ms. Lucy (Thuy Hang) – Sales Executive, she was very helpful to change the program, menu, offered special price, extend driver time…etc… Mr. Thanh – tour guide, he take good care our group, he spoke Chinese very good. 
We hope to have further opportunities to use your services in the coming time and we will recommend your package tour and services as well to our families and clients if any.
One again, thank you very much.
With best regards,
Do Dao
Pullman hotel

Date travel: 25.11.16
Mr Felix from Mumbai, India

Enjoy our stay very pleasant and smiling. Mekong Delta need more activities or stay overnight.

Date travel: 13.10.16 
Tanara and friends from Australia

“Dear Phuong”
We would like to thank you for your organizing trips during our stay in Hanoi.
We are especially very grateful that very grateful that you were so caring and helpful on our train trip.
We will see you again when we return to see in Sapa (and the cave)
And we will recommend you to friends and in Australia
Kristy, Crist, Amanda & Tanara.

Date travel: 05.10.16 
Doctors from Sun Pharma Srilanka

We were in Vietnam for 5 days, travelling of the North Vietnam. The guides were outstanding and very knowledgeable. I would like to mention especially Mr Bui Van Duc in HN. So easily to understand & his phonetics excellent. After my passport was lost he was on the phone to the Srilanka Consulate and Immigration office to facilitate matters. On the phone many times & for long periods. Then in person he came with me to both places. Hanoi Redtours you should be proud of such people.
Many, many thanks.

Date travel: 26.09.16 
Kayla from Canada

Loved the history of the country including the war information. Really enjoyed Sapa and Hanoi.
Vietnamese beautiful people and local tour guides very passionate about their country. 

Date travel: 03.01.16 
Hassan from Dubai

Overall I live the whole experience, however it would be very nice to have dinner in the buffet and Continential buffet.
Date travel: 01.01.16
Naw from Myanmar

The driver and the local guide are very helpful, flexible and friendly. We are very happy in this trip. I hope we will visit Vietnam again.


Date travel: INH 10.12.2015
Sabine from Germany

Dear Ms. Lucy,
I am back to SYN offices since 5 Jan 2016…and fully adapted already, unfortunately. But wonderful travelling experiences from Viet Nam will stay. Please find some impression enclosed!  Many thanks again for your excellent organization of our great VN tour in Dec 2015. Keep in touch for any new trip. This year we will focus on the marriage of our son J in June 2016.
Many thanks and all  best for you and your family
Best regards

Date travel: 01.07.15
Rachel from Singapore

I traveled to Hanoi in a wintery day, with few close friends. After 2 days exploring almost every corner of this pretty, I planned to leave for Ha Long Bay – one of Seven Wonders of the World. However, I was worried since I didn’t know anything about that place except it’s an amazing natural phenomenon. I didn’t know how to get there, what to eat there, how the cost was, and what we were supposed to do to not waste a vacation there. I met a Hanoi Redtours member when I was wandering around the Old Quarter and expressed my worries to him. He gave me a friendly smile then showed me how to book a tour to Ha Long Bay, how to spent our holiday in the greatest way we could. He offered us a cruise tour, that mean we’re gonna travel on Ha Long Bay by a boat and spend 2 days 1 night on it. We were kind a confused at first, then we decided to take that opportunity. And everything was just over our expectation!! I don’t know how to express my feelings towards that voyage! Ha Long Bay was really magnificent. There’s no doubt it’s well-known worldwide and it’s such a pity if you do not intend to travel there.
I want to take this chance to give Hanoi Redtours a sincere thank. Thanks for your help, my vacation in Vietnam became a dream vacation!
I will surely come back to Vietnam again and hope to see you the next time!

Date travel: 06.07.15 
Vjay from Srilanka

Dear Ms.Hong,
Hope you are doing well. I was on a few days tour to Sri Lanka and got back yesterday.
Our Guests who travelled to Vietnam and their stay as well. They liked the Vietnamese Food so much and also were very happy with your Guides & drivers.
Your Guides in all places were excellent. I received very good feedback from all the Group members.
One of their feedback is given below for your information. They are all interested to promote Vietnam as per their
Feedback given below.
Please read their feedback given below for your information.
I wish all operations in other Asian countries follow your workmanship.

Date travel: 28.08.15 
Colonel from Mumbai, India

Our Company conducted a Fantastic Group Tour for Senior Citizens (18 Ladies & Gents) with Hanoi Redtours, Vietnam 28 Aug – 10 Sept 2015. We covered Myanmar, Cambodia & Vietnam. We had met Ms Nguyen Thi Van Anh, General Director, in New Delhi at a Promotional Workshop & decided on an Itinerary ideally suited for Senior Citizens. Thereafter we had been in constant touch with Ms Vu Thi Hong Lien, the Deputy Manager. I have no hesitation in commenting that Ms Lien showed her professionalism throughout the planning stage.
PLANNING – Good & prompt responses by Ms Lien.
OPERATIONS – The Hotels selected were good 4 star hotels & centrally located & most of our particular demands for senior citizens were looked into. The best Hotel was the Palace Hotel at Ho Chi Minh City with a fantastic location.
The Coaches were good & clean with very professional & pleasing personalities. A very special mention for Ms Thinzar at Yangon, Mr Kheng Senh (Singh) at Phnom Penh & Mr Quang Trung (Jackie) at Hanoi. Our Group loved them for their professionalism & personal rapport.
Overnight onboard “The Syrena Cruise” (Jung Boat) was wonderful. The activities & the food served was terrific. Wish they could have provide tea/coffee making facilities in each cabin because an Indian loves to start his day with a cup of tea. The aside, the cruise was a great experience!
On the whole, it was a pleasure working with Hanoi Redtours Vietnam. Thanks to their Team that our Group Members returned home happy & more than satisfied!
Hope we can work on more Group again.

Date travel 12.12.15 
135 A from Mumbai

Just back from a 14 day vacation covering parts of North and South Vietnam. I has been referred to Hanoi Red Tours by a friend and I entrusted them with the complete tour planning and execution. That was a great decision. Lucy was the sales agent I interacted with. She took pains over all our requests, some last minute and ensured we had the best. She threw in some surprise freebies like a great 7 course lunch on our return to HCMC FROM Mekong Lodge.
For the 14 days we felt pampered by the treatment given to us by the Hanoi Redtours staff – guides, van drivers, hotels staff..etc.
Special mention of Ms Trang, the English speaking guide based out of Hanoi, she was really excellent.
10 on 10 for Hanoi Redtours. Thank’s once again Lucy, Trang and terms.

Date travel 02.07.15
Meeji from Dubai

It has been a great pleasure for working with this organization. The staff is very helpful and understanding along with professional attitude and thriving business approach.

Ms. Navneet Kohli


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Why you should choose HanoiRedtours?

1. Because our worst nightmare is an unhappy guest!

2. Because we are experienced travel experts, and we really know “how/when/where”.

3. Because we are 24 hours reachable “directly” (No robotic phone answers, when you dial you speak with an human immediately.)

4. Because we know all square centimeter of Vietnam at the same time many other destinations all over the world!

5. Because we are an official licensed Travel Operator from Vietnam Ministry of Culture and Tourism! 
      HanoiRedtours - Travel Agency License
License No0105132892 – 21/01/2011

6. Because we offer 100satisfaction guarantee!

7. Because we are a responsible travel agency to the regions where we operate tours.

8. Because we have a real multilingual customer service, we reply e-mails in English,Spanish, Chinese from 10 mins to 5 hours!

9. Because we do not only offer our tours to you, we also can make you find the trip that you dream about.

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Main Office in Hanoi: 63 Hang Trong, Hoan Kiem, Hanoi, Vietnam
Tel: (+84) 24 7306 6363
Branch Office: 569 - 573 Tran Hung Dao, Cau Kho Ward, Dist 1, HCMC, Vietnam
Tel: (84 ) - 28 3920 9601 
Europe Branch Office: Calle Torre de los Abencerrajes 1 L4. Granada, Spain
Tel: +34 658122728

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